Pre-sales and sales: understand customer needs recommend corresponding products according to needs/customize according to needs confirm needs--produce effect design drawings--quote--sample--customer confirms product---place order--pre-production sample customer confirms product details again --bulk goods--process quality inspection--sampling inspection--packing-delivery
After-sales: the product warranty period is 1 year. during the warranty period if the product has quality problems caused by production design etc. the merchant will be responsible for free repair or replacement of parts.
Response speed: when customers report product problems the merchant will respond as soon as possible such as giving a reply within 24 hours or 48 hours and arrange professional technicians to communicate with customers to understand the specific situation.
Technical support: with a professional technical team we can provide customers with technical advice and solutions. whether it is problems encountered during the installation debugging and use of the product or questions about the product functions technicians can give professional answers and guidance.
